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Workflow n8n

Automatisation Noco avec n8n : gestion des incidents simplifiée

  • Ce workflow n8n est conçu pour automatiser la gestion des incidents en intégrant des outils d'intelligence artificielle. Il s'adresse particulièrement aux équipes de support technique ou de gestion de projet qui souhaitent optimiser leur processus de traitement des incidents. Grâce à l'automatisation n8n, ce workflow permet de collecter des informations via un formulaire, d'analyser et de prioriser les incidents à l'aide d'OpenAI, puis de les structurer pour une intégration facile dans NocoDB. L'objectif est de réduire le temps de réponse et d'améliorer la communication avec les clients.
  • Le workflow débute par un déclencheur de formulaire d'incident qui recueille les données nécessaires. Ensuite, il utilise un agent Langchain pour assigner une catégorie à l'incident, suivi d'une analyse par le modèle de chat OpenAI pour prioriser les tâches. Les incidents sont ensuite formatés pour NocoDB et insérés dans la base de données. Des notifications par email et Slack sont envoyées aux assignés pour assurer un suivi efficace. Des vérifications régulières sont mises en place pour s'assurer que les tâches sont traitées dans les délais impartis.
  • Les bénéfices business de ce workflow incluent une réduction significative des délais de traitement des incidents, une meilleure visibilité sur l'état des tâches et une communication améliorée avec les clients. En intégrant l'intelligence artificielle, les équipes peuvent se concentrer sur des tâches à plus forte valeur ajoutée, tout en minimisant les erreurs humaines.
Tags clés :automatisationn8ngestion des incidentsintelligence artificielleNocoDB
🎯Pour qui ?🧩Problème résolu📋Étapes du flux🛠Guide de personnalisation
Catégorie: Webhook · Tags: automatisation, n8n, gestion des incidents, intelligence artificielle, NocoDB❤ 0

Workflow n8n gestion des incidents, intelligence artificielle, NocoDB : vue d'ensemble

Schéma des nœuds et connexions de ce workflow n8n, généré à partir du JSON n8n.

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Workflow n8n gestion des incidents, intelligence artificielle, NocoDB : détail des nœuds

  • Incident Form

    Ce noeud déclenche le workflow lorsqu'un formulaire d'incident est soumis.

  • Assign Category

    Ce noeud assigne une catégorie à un texte donné en utilisant un agent Langchain.

  • OpenAI Chat Model1

    Ce noeud utilise le modèle de chat OpenAI pour générer des réponses basées sur un texte d'entrée.

  • Structure Output Todoist Ready1

    Ce noeud structure la sortie pour qu'elle soit prête à être utilisée dans Todoist.

  • Get incident definitions

    Ce noeud récupère les définitions d'incidents à partir d'une base de données NocoDB.

  • Sticky Note

    Ce noeud crée une note autocollante avec un contenu spécifié et une hauteur définie.

  • Sticky Note1

    Ce noeud crée une note autocollante avec un contenu spécifié et des dimensions personnalisées.

  • Insert Incident

    Ce noeud insère un nouvel incident dans une table de NocoDB.

  • Aggregate for AI parsing

    Ce noeud agrège des données pour une analyse par une intelligence artificielle.

  • On schedule or during flow

    Ce noeud ne réalise aucune opération, servant de point de passage dans le workflow.

  • When clicking ‘Test workflow’

    Ce noeud déclenche manuellement le workflow lors d'un clic sur 'Tester le workflow'.

  • Task is not picked up after expected response

    Ce noeud vérifie si une tâche n'a pas été prise en charge après une réponse attendue.

  • Send email to client

    Ce noeud envoie un email au client avec le texte, le sujet et les adresses email spécifiés.

  • Check status every day

    Ce noeud déclenche une vérification quotidienne de l'état.

  • Send email to asignee

    Ce noeud envoie un email à l'assigné avec le texte, le sujet et les adresses email spécifiés.

  • Sticky Note2

    Ce noeud crée une note autocollante avec un contenu spécifié et des dimensions personnalisées.

  • Get Unpicked Tasks

    Ce noeud récupère les tâches non prises en charge à partir d'une base de données NocoDB.

  • Get Unfinished Tasks

    Ce noeud récupère les tâches non terminées à partir d'une base de données NocoDB.

  • Task is not complete in expected time

    Ce noeud vérifie si une tâche n'est pas complète dans le temps attendu.

  • Send email to client1

    Ce noeud envoie un email au client avec le texte, le sujet et les adresses email spécifiés.

  • If there is asignee email

    Ce noeud vérifie s'il y a une adresse email assignée.

  • If there is assignee slack

    Ce noeud vérifie s'il y a un utilisateur Slack assigné.

  • Slack to assignee

    Ce noeud envoie un message Slack à l'assigné avec le texte spécifié.

  • Sticky Note3

    Ce noeud crée une note autocollante avec un contenu spécifié et des dimensions personnalisées.

  • Send another email to asignee

    Ce noeud envoie un autre email à l'assigné avec le texte, le sujet et les adresses email spécifiés.

  • Sticky Note4

    Ce noeud crée une note autocollante avec un contenu spécifié et des dimensions personnalisées.

  • Format for Noco

    Ce noeud formate les données pour NocoDB selon les options et les affectations spécifiées.

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{
  "id": "E2hq7z4ANLoL5vw1",
  "meta": {
    "instanceId": "bdce9ec27bbe2b742054f01d034b8b468d2e7758edd716403ad5bd4583a8f649",
    "templateCredsSetupCompleted": true
  },
  "name": "Noco Kanban Board with AI Prioritization",
  "tags": [],
  "nodes": [
    {
      "id": "4976d737-a419-4cc6-a8fc-dc1a9482642d",
      "name": "Incident Form",
      "type": "n8n-nodes-base.formTrigger",
      "disabled": true,
      "position": [
        -100,
        200
      ],
      "webhookId": "fef1bb69-69e9-49ff-ba29-ded7cc398a13",
      "parameters": {
        "options": {},
        "formTitle": "Incident Form",
        "formFields": {
          "values": [
            {
              "fieldType": "email",
              "fieldLabel": "Email",
              "placeholder": "Your Email",
              "requiredField": true
            },
            {
              "fieldType": "textarea",
              "fieldLabel": "Incident Description",
              "placeholder": "Incident Description",
              "requiredField": true
            },
            {
              "fieldType": "dropdown",
              "fieldLabel": "Incident Desired Category",
              "fieldOptions": {
                "values": [
                  {
                    "option": "Critical"
                  },
                  {
                    "option": "Major"
                  },
                  {
                    "option": "Medium"
                  },
                  {
                    "option": "Minor"
                  },
                  {
                    "option": "Support"
                  },
                  {
                    "option": "Feature"
                  }
                ]
              },
              "requiredField": true
            }
          ]
        },
        "formDescription": "Experiencing issues? Fill in this incident form so we can take care of it"
      },
      "typeVersion": 2.2
    },
    {
      "id": "f9829dfd-c8bd-45c0-b9ac-fe496d527df8",
      "name": "Assign Category",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        620,
        100
      ],
      "parameters": {
        "text": "=You are professional support assistance. You are receiving information about different issues users are having. Your task is to assign proper category to task requested.\n\nYou should output:\n- category based on definitions provided\n- response time assgined to category\n- resolution time assigned to category\n- default assignee\n\nDefinitions:\n{{ $json.data.toJsonString() }}\n\nTask request is:\n{{ $('On schedule or during flow').item.json['Incident Description'] }}",
        "options": {},
        "promptType": "define",
        "hasOutputParser": true
      },
      "typeVersion": 1.8,
      "alwaysOutputData": true
    },
    {
      "id": "bef9f61d-0019-4407-a0fc-9a4c44894d6e",
      "name": "OpenAI Chat Model1",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        540,
        280
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "zjIZQuuuZMJpiUny",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "ccb2092e-f9bb-4b64-987a-d4349b401d5c",
      "name": "Structure Output Todoist Ready1",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "position": [
        860,
        260
      ],
      "parameters": {
        "jsonSchemaExample": "{\n\t\"category\": \"critical\",\n  \"response_time\": \"1\",\n  \"resolution_time\": \"8\",\n  \"default_assignee\": \"email@example.com\"\n}"
      },
      "typeVersion": 1.2
    },
    {
      "id": "7b8fa2ca-5697-4792-ab60-3506be78bcdf",
      "name": "Get incident definitions",
      "type": "n8n-nodes-base.nocoDb",
      "position": [
        180,
        100
      ],
      "parameters": {
        "table": "mt94l49b6zocsxy",
        "options": {
          "fields": [
            "Title",
            "Definition",
            "Response time",
            "Resolution time",
            "Default assignee"
          ]
        },
        "operation": "getAll",
        "projectId": "pksfpoc943gwhvy",
        "returnAll": true,
        "authentication": "nocoDbApiToken"
      },
      "credentials": {
        "nocoDbApiToken": {
          "id": "6KgsjKtnCVIEbBwC",
          "name": "NocoDB Token account"
        }
      },
      "typeVersion": 3
    },
    {
      "id": "b6023ac0-0a43-47b5-add3-f11c4bb8a5d1",
      "name": "Sticky Note",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -160,
        0
      ],
      "parameters": {
        "height": 440,
        "content": "## Incident Form\nThis workflow is triggered when someone fills incident form. You could replace it for example with email or webhook, but you will need to update references in other nodes to new fields"
      },
      "typeVersion": 1
    },
    {
      "id": "1a207b67-98de-40e6-8ec2-eb64e515cc14",
      "name": "Sticky Note1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        120,
        0
      ],
      "parameters": {
        "width": 1320,
        "height": 440,
        "content": "## Parse Incidents\nAllow AI to compare your incident definitions with input from user. AI will attempt to assign proper category and proper person to given incident. WIth AI assignment, we are formatting fields to input them into NocoDB table"
      },
      "typeVersion": 1
    },
    {
      "id": "e28f77db-4701-4df2-a79c-b7239a4b4e1f",
      "name": "Insert Incident",
      "type": "n8n-nodes-base.nocoDb",
      "position": [
        1260,
        260
      ],
      "parameters": {
        "table": "mwh33g1yyeg9z6k",
        "operation": "create",
        "projectId": "pksfpoc943gwhvy",
        "dataToSend": "autoMapInputData",
        "authentication": "nocoDbApiToken"
      },
      "credentials": {
        "nocoDbApiToken": {
          "id": "6KgsjKtnCVIEbBwC",
          "name": "NocoDB Token account"
        }
      },
      "typeVersion": 3
    },
    {
      "id": "17ccb056-2f0b-4a38-812b-e869842c7032",
      "name": "Aggregate for AI parsing",
      "type": "n8n-nodes-base.aggregate",
      "position": [
        400,
        100
      ],
      "parameters": {
        "options": {},
        "aggregate": "aggregateAllItemData"
      },
      "typeVersion": 1
    },
    {
      "id": "0048bfe3-0e1f-4a2d-8200-900a56afb21b",
      "name": "On schedule or during flow",
      "type": "n8n-nodes-base.noOp",
      "position": [
        160,
        820
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "25370677-2364-426f-a7ed-f87e4f5d9223",
      "name": "When clicking ‘Test workflow’",
      "type": "n8n-nodes-base.manualTrigger",
      "position": [
        -120,
        900
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "930fc886-6c1d-4613-b312-360bd37544fa",
      "name": "Task is not picked up after expected response",
      "type": "n8n-nodes-base.if",
      "position": [
        660,
        620
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "e860430a-ec94-4dce-9196-5da467e6af2f",
              "operator": {
                "type": "dateTime",
                "operation": "before"
              },
              "leftValue": "={{ $json['Expected Response'] }}",
              "rightValue": "={{ $now }}"
            },
            {
              "id": "278afe7e-2e68-461b-a0fb-baa530cb0819",
              "operator": {
                "name": "filter.operator.equals",
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "={{ $json.status }}",
              "rightValue": "todo"
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "a11567b4-e5e7-4e64-970d-51e61e6f376f",
      "name": "Send email to client",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        1000,
        540
      ],
      "webhookId": "909aaf74-b3ce-4942-9295-0e1f83810c7f",
      "parameters": {
        "text": "We are sorry that we have not yet looked at your message. Although We are working heavily, currently all our developers are busy. But we have reminded asignee on your request and we will reply to you shortly.",
        "options": {},
        "subject": "Your task is important to us",
        "toEmail": "={{ $json.email }}",
        "fromEmail": "support@example.com",
        "emailFormat": "text"
      },
      "credentials": {
        "smtp": {
          "id": "tkdzDgcUAt04af3B",
          "name": "SMTP account"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "ea9d3ad5-0dd5-428f-8a23-60999c7134f4",
      "name": "Check status every day",
      "type": "n8n-nodes-base.scheduleTrigger",
      "disabled": true,
      "position": [
        -120,
        720
      ],
      "parameters": {
        "rule": {
          "interval": [
            {
              "triggerAtHour": 9
            }
          ]
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "ce94960f-56c8-4b67-81af-ece07f97c94f",
      "name": "Send email to asignee",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        1260,
        640
      ],
      "webhookId": "909aaf74-b3ce-4942-9295-0e1f83810c7f",
      "parameters": {
        "text": "You have an outstanding task that should be picked up. Visit your kanban board for more information ",
        "options": {},
        "subject": "Your task is important to us",
        "toEmail": "={{ $json.assignee }}",
        "fromEmail": "support@example.com",
        "emailFormat": "text"
      },
      "credentials": {
        "smtp": {
          "id": "tkdzDgcUAt04af3B",
          "name": "SMTP account"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "8c1cc107-76aa-4d62-871d-d107f2055071",
      "name": "Sticky Note2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        360,
        460
      ],
      "parameters": {
        "width": 1080,
        "height": 400,
        "content": "## Stay Informed\nInform both client and developer about current task status. Maybe task was not picked up. Feel free to replace with Slack messages if applicable"
      },
      "typeVersion": 1
    },
    {
      "id": "b6fb24c3-2a04-4906-be2e-510356cd5f76",
      "name": "Get Unpicked Tasks",
      "type": "n8n-nodes-base.nocoDb",
      "position": [
        420,
        620
      ],
      "parameters": {
        "limit": 5,
        "table": "mwh33g1yyeg9z6k",
        "options": {
          "where": "(status,eq,todo)",
          "fields": []
        },
        "operation": "getAll",
        "projectId": "pksfpoc943gwhvy",
        "authentication": "nocoDbApiToken"
      },
      "credentials": {
        "nocoDbApiToken": {
          "id": "6KgsjKtnCVIEbBwC",
          "name": "NocoDB Token account"
        }
      },
      "typeVersion": 3
    },
    {
      "id": "5d5b635d-0302-462d-94a5-7055a63e85ac",
      "name": "Get Unfinished Tasks",
      "type": "n8n-nodes-base.nocoDb",
      "position": [
        420,
        1060
      ],
      "parameters": {
        "limit": 5,
        "table": "mwh33g1yyeg9z6k",
        "options": {
          "where": "(status,eq,todo)",
          "fields": []
        },
        "operation": "getAll",
        "projectId": "pksfpoc943gwhvy",
        "authentication": "nocoDbApiToken"
      },
      "credentials": {
        "nocoDbApiToken": {
          "id": "6KgsjKtnCVIEbBwC",
          "name": "NocoDB Token account"
        }
      },
      "typeVersion": 3
    },
    {
      "id": "4a8724da-a752-46fc-8753-ae6344d9d6d3",
      "name": "Task is not complete in expected time",
      "type": "n8n-nodes-base.if",
      "position": [
        660,
        1060
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "e860430a-ec94-4dce-9196-5da467e6af2f",
              "operator": {
                "type": "dateTime",
                "operation": "before"
              },
              "leftValue": "={{ $json['Expected Resolution'] }}",
              "rightValue": "={{ $now }}"
            },
            {
              "id": "278afe7e-2e68-461b-a0fb-baa530cb0819",
              "operator": {
                "type": "string",
                "operation": "notEquals"
              },
              "leftValue": "={{ $json.status }}",
              "rightValue": "done"
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "03fc4e3d-3a49-417e-b0e7-b71cd684e8f7",
      "name": "Send email to client1",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        1000,
        960
      ],
      "webhookId": "909aaf74-b3ce-4942-9295-0e1f83810c7f",
      "parameters": {
        "text": "We are sorry that we have not yet finished your task. Although We are working heavily, currently all our developers are busy. But we have reminded asignee on your request and we will reply to you shortly.",
        "options": {},
        "subject": "Your task is important to us",
        "toEmail": "={{ $json.email }}",
        "fromEmail": "support@example.com",
        "emailFormat": "text"
      },
      "credentials": {
        "smtp": {
          "id": "tkdzDgcUAt04af3B",
          "name": "SMTP account"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "ddeeee95-41b6-47e1-add5-60de172d0117",
      "name": "If there is asignee email",
      "type": "n8n-nodes-base.if",
      "position": [
        1000,
        720
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "3e686523-7208-40f8-b857-7db42ccb0e12",
              "operator": {
                "type": "string",
                "operation": "notEmpty",
                "singleValue": true
              },
              "leftValue": "={{ $json.assignee }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "fb8a3bf0-0f15-4ea3-b61e-f9b582d64d3f",
      "name": "If there is assignee slack",
      "type": "n8n-nodes-base.if",
      "position": [
        1000,
        1140
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "8a70caa3-b692-49c5-a92c-dedff9a8e2ba",
              "operator": {
                "type": "string",
                "operation": "notEmpty",
                "singleValue": true
              },
              "leftValue": "={{ $json['assignee slack'] }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "c31d46a2-d1f2-4573-a4dd-f07a7f9b2e52",
      "name": "Slack to assignee",
      "type": "n8n-nodes-base.slack",
      "position": [
        1260,
        980
      ],
      "webhookId": "2a3764a2-a030-4d99-9dae-0a691934d778",
      "parameters": {
        "text": "You have unfinished task in progress. Inform client on your next steps and update expected resolution time.",
        "user": {
          "__rl": true,
          "mode": "username",
          "value": "={{ $json['assignee slack'] }}"
        },
        "select": "user",
        "otherOptions": {},
        "authentication": "oAuth2"
      },
      "credentials": {
        "slackOAuth2Api": {
          "id": "B0jUtT53pVAEPaQM",
          "name": "Slack Oauth"
        }
      },
      "typeVersion": 2.3
    },
    {
      "id": "ff015cfa-c234-453a-aef5-b2a2d4bda6db",
      "name": "Sticky Note3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        360,
        880
      ],
      "parameters": {
        "width": 1080,
        "height": 460,
        "content": "## Task incomplete\nInform both client and developer that task is after due. Developer should receive message and react accordingly."
      },
      "typeVersion": 1
    },
    {
      "id": "516f487a-8f3c-457c-8c35-134c66dacc2f",
      "name": "Send another email to asignee",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        1260,
        1160
      ],
      "webhookId": "909aaf74-b3ce-4942-9295-0e1f83810c7f",
      "parameters": {
        "text": "You have an unfninished task that should be done by now. Visit your kanban board for more information ",
        "options": {},
        "subject": "Your task is important to us",
        "toEmail": "={{ $json.assignee }}",
        "fromEmail": "support@example.com",
        "emailFormat": "text"
      },
      "credentials": {
        "smtp": {
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      ],
      "parameters": {
        "width": 480,
        "height": 580,
        "content": "## Trigger Task Check Daily\nRunning this more often is probably not good idea because client may receive too many messages when task is delayed"
      },
      "typeVersion": 1
    },
    {
      "id": "b432ed80-eb24-4978-b711-83660a8edeaf",
      "name": "Format for Noco",
      "type": "n8n-nodes-base.set",
      "position": [
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      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "b75b02b8-3365-4830-ad28-87e76836c938",
              "name": "email",
              "type": "string",
              "value": "={{ $('On schedule or during flow').item.json.Email }}"
            },
            {
              "id": "2a0d4d0f-1b1c-40ec-8fb7-f0be9af544f9",
              "name": "message",
              "type": "string",
              "value": "={{ $('On schedule or during flow').item.json['Incident Description'] }}"
            },
            {
              "id": "60fc4759-3026-4d04-9853-b474dbe92d43",
              "name": "expected category",
              "type": "string",
              "value": "={{ $('On schedule or during flow').item.json['Incident Desired Category'] }}"
            },
            {
              "id": "3eccf7ae-f2eb-4997-b304-15428fdf5fb5",
              "name": "assigned category",
              "type": "string",
              "value": "={{ $json.output.category }}"
            },
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              "id": "f70e8b0d-4818-405b-ba36-4dc3d31bd11b",
              "name": "status",
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              "value": "todo"
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              "id": "e8ddc64f-d5f0-482e-93d6-a4fd082e3505",
              "name": "Expected Response",
              "type": "string",
              "value": "={{ $now.plus($json.output.response_time, 'hours') }}"
            },
            {
              "id": "be04bc69-e2a6-4c7c-9e94-d39f8b0e4f39",
              "name": "Expected Resolution",
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              "value": "={{ $now.plus($json.output.resolution_time, 'hours') }}"
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  "active": false,
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    "executionOrder": "v1"
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  "versionId": "2c6430f3-da2b-41bf-951d-b650ba63475a",
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            "node": "Get incident definitions",
            "type": "main",
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    },
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    "Format for Noco": {
      "main": [
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            "node": "Insert Incident",
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    },
    "OpenAI Chat Model1": {
      "ai_languageModel": [
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          {
            "node": "Assign Category",
            "type": "ai_languageModel",
            "index": 0
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    },
    "Get Unfinished Tasks": {
      "main": [
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    },
    "Send email to asignee": {
      "main": [
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      ]
    },
    "Check status every day": {
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            "node": "Assign Category",
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    "Get incident definitions": {
      "main": [
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          {
            "node": "Aggregate for AI parsing",
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          }
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      ]
    },
    "If there is asignee email": {
      "main": [
        [
          {
            "node": "Send email to asignee",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "If there is assignee slack": {
      "main": [
        [
          {
            "node": "Slack to assignee",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Send another email to asignee",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "On schedule or during flow": {
      "main": [
        [
          {
            "node": "Get Unpicked Tasks",
            "type": "main",
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          },
          {
            "node": "Get Unfinished Tasks",
            "type": "main",
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          }
        ]
      ]
    },
    "Structure Output Todoist Ready1": {
      "ai_outputParser": [
        [
          {
            "node": "Assign Category",
            "type": "ai_outputParser",
            "index": 0
          }
        ]
      ]
    },
    "When clicking ‘Test workflow’": {
      "main": [
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          {
            "node": "On schedule or during flow",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Task is not complete in expected time": {
      "main": [
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          {
            "node": "Send email to client1",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "If there is assignee slack",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Task is not picked up after expected response": {
      "main": [
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          {
            "node": "Send email to client",
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          },
          {
            "node": "If there is asignee email",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

Workflow n8n gestion des incidents, intelligence artificielle, NocoDB : pour qui est ce workflow ?

Ce workflow s'adresse aux équipes de support technique et de gestion de projet dans les PME et grandes entreprises. Il est idéal pour les organisations qui cherchent à automatiser leurs processus de gestion des incidents tout en intégrant des outils d'intelligence artificielle. Un niveau technique intermédiaire est recommandé pour la personnalisation.

Workflow n8n gestion des incidents, intelligence artificielle, NocoDB : problème résolu

Le workflow résout le problème de la lenteur et de l'inefficacité dans la gestion des incidents. En automatisant la collecte des informations et en intégrant une analyse intelligente, il élimine les frustrations liées aux délais de réponse trop longs. Les utilisateurs bénéficient d'une gestion des incidents plus fluide, d'une communication améliorée avec les clients et d'une réduction des risques d'erreurs humaines.

Workflow n8n gestion des incidents, intelligence artificielle, NocoDB : étapes du workflow

Étape 1 : Le workflow commence par un formulaire d'incident qui recueille les informations nécessaires.

  • Étape 1 : Les données sont analysées pour assigner une catégorie à l'incident à l'aide d'un agent Langchain.
  • Étape 2 : Un modèle de chat OpenAI priorise les incidents en fonction de leur contenu.
  • Étape 3 : Les incidents sont formatés pour NocoDB et insérés dans la base de données.
  • Étape 4 : Des notifications par email et Slack sont envoyées aux assignés pour assurer un suivi.
  • Étape 5 : Des vérifications régulières garantissent que les tâches sont traitées dans les délais.

Workflow n8n gestion des incidents, intelligence artificielle, NocoDB : guide de personnalisation

Pour personnaliser ce workflow, vous pouvez modifier le formulaire d'incident en ajoutant ou en supprimant des champs selon vos besoins. L'agent Langchain peut être ajusté pour inclure des catégories spécifiques à votre organisation. Les notifications par email et Slack peuvent être configurées avec les adresses des assignés. Assurez-vous également de vérifier les paramètres d'authentification pour NocoDB afin de garantir une intégration fluide. Enfin, vous pouvez ajuster la fréquence des vérifications pour mieux répondre aux exigences de votre équipe.