Workflow n8n
Automatisation Google Sheets avec n8n : collecte d'avis Trustpilot
- Ce workflow n8n a pour objectif d'automatiser la collecte d'avis Trustpilot et leur intégration dans Google Sheets, facilitant ainsi la gestion des retours clients pour les entreprises. Dans un contexte où la réputation en ligne est cruciale, ce processus permet aux équipes marketing et aux gestionnaires de suivre facilement les avis et d'analyser la satisfaction client. En utilisant ce workflow, les utilisateurs peuvent rapidement récupérer des avis, les traiter et les organiser dans des feuilles de calcul, ce qui leur fait gagner un temps précieux.
- Le workflow commence par un déclencheur manuel, permettant aux utilisateurs de tester le flux à la demande. Ensuite, il utilise un nœud HTTP pour récupérer les avis depuis Trustpilot via une requête API. Les avis sont ensuite analysés et traités à l'aide de nœuds de code pour extraire les informations pertinentes. Les données sont ensuite divisées et envoyées à différentes feuilles Google Sheets pour une meilleure organisation. Les nœuds de mise à jour permettent d'apporter des modifications aux données avant leur envoi final.
- Les bénéfices de cette automatisation n8n sont multiples : elle réduit les erreurs manuelles, améliore la réactivité face aux avis clients et permet une meilleure gestion des données. En intégrant ces avis directement dans Google Sheets, les équipes peuvent facilement les analyser et prendre des décisions éclairées pour améliorer leur service.
Tags clés :Google Sheetsautomatisationavis clientsTrustpilotn8n
Catégorie: Manual · Tags: Google Sheets, automatisation, avis clients, Trustpilot, n8n❤ 0
Workflow n8n Google Sheets, avis clients, Trustpilot : vue d'ensemble
Schéma des nœuds et connexions de ce workflow n8n, généré à partir du JSON n8n.
Workflow n8n Google Sheets, avis clients, Trustpilot : détail des nœuds
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"id": "DqvkhR9nzoPQKxGh",
"meta": {
"instanceId": "e634e668fe1fc93a75c4f2a7fc0dad807ca318b79654157eadb9578496acbc76"
},
"name": "Scrape Trustpilot Reviews to Google Sheets",
"tags": [],
"nodes": [
{
"id": "6680358c-de48-4459-aac7-dd7b903e542d",
"name": "When clicking ‘Test workflow’",
"type": "n8n-nodes-base.manualTrigger",
"position": [
-1300,
340
],
"parameters": {},
"typeVersion": 1
},
{
"id": "896d5dcb-d2cf-4a86-8c84-7997bc7a2d0a",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1000,
40
],
"parameters": {
"width": 232,
"height": 346,
"content": "## Edit this node 👇\n\nChange to the name of the company registered on Trustpilot and the maximum number of pages to scrape"
},
"typeVersion": 1
},
{
"id": "4d208d18-991b-4dfd-a717-8f752ea74a90",
"name": "Get reviews",
"type": "n8n-nodes-base.httpRequest",
"position": [
-700,
220
],
"parameters": {
"url": "=https://trustpilot.com/review/{{ $json.company_id }}",
"options": {
"pagination": {
"pagination": {
"parameters": {
"parameters": [
{
"name": "page",
"value": "={{ $pageCount + 1 }}"
}
]
},
"maxRequests": "={{ $json.max_page }}",
"requestInterval": 5000,
"limitPagesFetched": true,
"paginationCompleteWhen": "receiveSpecificStatusCodes",
"statusCodesWhenComplete": "404"
}
}
},
"sendQuery": true,
"queryParameters": {
"parameters": [
{
"name": "sort",
"value": "recency"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "b3e4c576-a9f4-48c8-ad27-696c0e0fc69d",
"name": "Global",
"type": "n8n-nodes-base.set",
"position": [
-960,
220
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "556e201d-242a-4c0e-bc13-787c2b60f800",
"name": "company_id",
"type": "string",
"value": "n8n.io"
},
{
"id": "a1f239df-df08-41d8-8b78-d6502266a581",
"name": "max_page",
"type": "number",
"value": 100
}
]
}
},
"typeVersion": 3.4
},
{
"id": "f2dd1771-cba9-408f-93bd-2e83201edae9",
"name": "Parse reviews",
"type": "n8n-nodes-base.code",
"position": [
-480,
220
],
"parameters": {
"jsCode": "const cheerio = require('cheerio');\n\nasync function getReviewsFromPage(content) {\n try {\n const $ = cheerio.load(content);\n const scriptTag = $('#__NEXT_DATA__');\n \n if (!scriptTag.length) {\n console.warn(\"Warning: Could not find review data in page\");\n return [];\n }\n\n const reviewsRaw = JSON.parse(scriptTag.html());\n return reviewsRaw.props.pageProps.reviews || [];\n } catch (error) {\n console.error(`Error fetching reviews: ${error.message}`);\n return [];\n }\n}\n\nasync function scrapeTrustpilotReviews() {\n let reviewsData = [];\n \n for (let page = 0; page < $input.all().length; page++) {\n console.log(`\\nScraping page ${page}...`);\n const content = $input.all()[page].json.data;\n const reviews = await getReviewsFromPage(content);\n \n if (!reviews.length) {\n console.log(\"No more reviews found.\");\n break;\n }\n\n console.log(`Found ${reviews.length} reviews on page ${page}`);\n reviews.forEach(review => {\n const data = {\n Date: new Date(review.dates.publishedDate).toISOString().split('T')[0],\n Author: review.consumer.displayName,\n Body: review.text,\n Heading: review.title,\n Rating: review.rating,\n Location: review.consumer.countryCode\n };\n reviewsData.push(review);\n });\n }\n \n return reviewsData;\n}\n\nconst reviews = await scrapeTrustpilotReviews();\n\n\nreturn {reviews:reviews};"
},
"typeVersion": 2
},
{
"id": "b5204815-4feb-4311-a153-205933a325b2",
"name": "HelpfulCrowd edits",
"type": "n8n-nodes-base.set",
"position": [
-40,
460
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "e57e50a2-cf1c-4e9c-bcab-38c97ffc79d4",
"name": "product_id",
"type": "string",
"value": ""
},
{
"id": "acce9f30-1bae-4e75-9f96-a8590642e47c",
"name": "rating",
"type": "string",
"value": "={{ $json.rating }}"
},
{
"id": "6662028a-6c37-4a79-9d60-ea38d514b7b9",
"name": "title",
"type": "string",
"value": "={{ $json.title }}"
},
{
"id": "3bfe0ca5-d154-420f-8fbc-bd091472edb5",
"name": "feedback",
"type": "string",
"value": "={{ $json.text }}"
},
{
"id": "aa3e14f3-5f83-41fb-a2e2-fa8e2cfd74e6",
"name": "customer_name",
"type": "string",
"value": "={{ $json.consumer.displayName }}"
},
{
"id": "9048a66b-8c70-424f-a849-56f989be0b52",
"name": "customer_email",
"type": "string",
"value": ""
},
{
"id": "08cfc9c4-48fd-4ac7-ae4c-78bceaa3e745",
"name": "comment",
"type": "string",
"value": ""
},
{
"id": "90ec5664-4fcc-43d1-be72-144c3ea48475",
"name": "status",
"type": "string",
"value": "={{ $json.pending ? 'pending' : 'published' }}"
},
{
"id": "7076f725-b6c2-4c24-b517-c84f78ae69dc",
"name": "review_date",
"type": "string",
"value": "={{ $json.dates.publishedDate.split('T')[0] }}"
},
{
"id": "92c79888-dfb4-4be8-9f0d-c140a151ef0e",
"name": "verified",
"type": "string",
"value": "={{ $json.labels.verification.isVerified ? 'yes' : 'no' }}"
},
{
"id": "93e7b8b9-aea6-4ca4-bc7b-1e5469ddb39e",
"name": "media_1",
"type": "string",
"value": ""
},
{
"id": "5a2688d3-c9dd-4f5e-a975-f4357c752c95",
"name": "media_2",
"type": "string",
"value": ""
},
{
"id": "c6bbf887-bc47-4f9e-a3b0-bb6ba403b5b3",
"name": "media_3",
"type": "string",
"value": ""
},
{
"id": "218d7c77-44f1-4c22-a82c-8d7b49dcaf4a",
"name": "media_4",
"type": "string",
"value": ""
},
{
"id": "893356ab-fe8a-4500-be7b-d000fe78ebb7",
"name": "media_5",
"type": "string",
"value": ""
},
{
"id": "50355cf7-2d4d-49da-b62d-695916d9db77",
"name": "review_id",
"type": "string",
"value": "={{ $json.id }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "746bca7f-7d79-403b-b281-37c74db04b50",
"name": "Split Out",
"type": "n8n-nodes-base.splitOut",
"position": [
-260,
220
],
"parameters": {
"options": {},
"fieldToSplitOut": "reviews"
},
"typeVersion": 1
},
{
"id": "fc5aa26e-8b12-435b-8229-549c3034dc5b",
"name": "General edits",
"type": "n8n-nodes-base.set",
"position": [
-40,
-60
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "e57e50a2-cf1c-4e9c-bcab-38c97ffc79d4",
"name": "Date",
"type": "string",
"value": "={{ $json.dates.publishedDate }}"
},
{
"id": "fcbae9ed-47c4-4084-87b4-c8dac07396ba",
"name": "Author",
"type": "string",
"value": "={{ $('Parse reviews').item.json.reviews[0].consumer.displayName }}"
},
{
"id": "829a0a42-c7fb-4de2-9fa3-dd0c6dbf5624",
"name": "Body",
"type": "string",
"value": "={{ $json.text }}"
},
{
"id": "26c1bca9-b08c-43f7-90f9-eaa8b9666515",
"name": "Heading",
"type": "string",
"value": "={{ $json.title }}"
},
{
"id": "8855995e-f45d-4ae7-bd22-f9b406a16913",
"name": "Rating",
"type": "string",
"value": "={{ $json.rating }}"
},
{
"id": "bcf78f11-1c72-4305-9a02-fe2c937249f9",
"name": "Location",
"type": "string",
"value": "={{ $json.consumer.countryCode }}"
},
{
"id": "50355cf7-2d4d-49da-b62d-695916d9db77",
"name": "review_id",
"type": "string",
"value": "={{ $json.id }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "13f3720d-0753-49fc-a5e6-1473d5411e29",
"name": "General sheet",
"type": "n8n-nodes-base.googleSheets",
"position": [
360,
-60
],
"parameters": {
"columns": {
"value": {
"Body": "={{ $json.Body }}",
"Date": "={{ $json.Date }}",
"Author": "={{ $json.Author }}",
"Rating": "={{ $json.Rating }}",
"Heading": "={{ $json.Heading }}",
"Location": "={{ $json.Location }}",
"review_id": "={{ $json.review_id }}"
},
"schema": [
{
"id": "Date",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Date",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Author",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Author",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Body",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Body",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Heading",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Heading",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Rating",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Rating",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Location",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Location",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "review_id",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "review_id",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"review_id"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "appendOrUpdate",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 323953858,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1yf_RYZGFHpMyOvD3RKGSvIFY2vumvI4474Qm_1t4-jM/edit#gid=323953858",
"cachedResultName": "trustpilot"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1yf_RYZGFHpMyOvD3RKGSvIFY2vumvI4474Qm_1t4-jM",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1yf_RYZGFHpMyOvD3RKGSvIFY2vumvI4474Qm_1t4-jM/edit?usp=drivesdk",
"cachedResultName": "Squarespace automation"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "JgI9maibw5DnBXRP",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "0ffeed7c-7787-461f-a47b-704fa665dcc6",
"name": "HelpfulCrowd Sheets",
"type": "n8n-nodes-base.googleSheets",
"position": [
380,
460
],
"parameters": {
"columns": {
"value": {
"title": "={{ $('HelpfulCrowd edits').item.json.title }}",
"comment": "={{ $('HelpfulCrowd edits').item.json.comment }}",
"rating*": "={{ $('HelpfulCrowd edits').item.json.rating }}",
"status*": "={{ $('HelpfulCrowd edits').item.json.status }}",
"verified": "={{ $('HelpfulCrowd edits').item.json.verified }}",
"feedback*": "={{ $('HelpfulCrowd edits').item.json.feedback }}",
"review_id": "={{ $('HelpfulCrowd edits').item.json.review_id }}",
"product_id*": "={{ $('HelpfulCrowd edits').item.json.product_id }}",
"review_date*": "={{ $('HelpfulCrowd edits').item.json.review_date }}",
"customer_email": "={{ $('HelpfulCrowd edits').item.json.customer_email }}",
"customer_name*": "={{ $('HelpfulCrowd edits').item.json.customer_name }}"
},
"schema": [
{
"id": "product_id*",
"type": "string",
"display": true,
"required": false,
"displayName": "product_id*",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "rating*",
"type": "string",
"display": true,
"required": false,
"displayName": "rating*",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "title",
"type": "string",
"display": true,
"required": false,
"displayName": "title",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "feedback*",
"type": "string",
"display": true,
"required": false,
"displayName": "feedback*",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "customer_name*",
"type": "string",
"display": true,
"required": false,
"displayName": "customer_name*",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "customer_email",
"type": "string",
"display": true,
"required": false,
"displayName": "customer_email",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "comment",
"type": "string",
"display": true,
"required": false,
"displayName": "comment",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "status*",
"type": "string",
"display": true,
"required": false,
"displayName": "status*",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "review_date*",
"type": "string",
"display": true,
"required": false,
"displayName": "review_date*",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "verified",
"type": "string",
"display": true,
"required": false,
"displayName": "verified",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "media_1",
"type": "string",
"display": true,
"required": false,
"displayName": "media_1",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "media_2",
"type": "string",
"display": true,
"required": false,
"displayName": "media_2",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "media_3",
"type": "string",
"display": true,
"required": false,
"displayName": "media_3",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "media_4",
"type": "string",
"display": true,
"required": false,
"displayName": "media_4",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "media_5",
"type": "string",
"display": true,
"required": false,
"displayName": "media_5",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "review_id",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "review_id",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"review_id"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "appendOrUpdate",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 1811842087,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1yf_RYZGFHpMyOvD3RKGSvIFY2vumvI4474Qm_1t4-jM/edit#gid=1811842087",
"cachedResultName": "helpfulcrowd"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1yf_RYZGFHpMyOvD3RKGSvIFY2vumvI4474Qm_1t4-jM",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1yf_RYZGFHpMyOvD3RKGSvIFY2vumvI4474Qm_1t4-jM/edit?usp=drivesdk",
"cachedResultName": "Squarespace automation"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "JgI9maibw5DnBXRP",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "23f1b89f-ef06-4908-b00a-fa7b1f47b945",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
340,
80
],
"parameters": {
"width": 252,
"height": 166,
"content": "## Clone this spreadsheet\n\nhttps://docs.google.com/spreadsheets/d/19nndnEO186vNmApxce8bA1AnLYrY8bR8VgYlwOU_FYA/edit?gid=0#gid=0"
},
"typeVersion": 1
},
{
"id": "2864095b-d6d5-4e58-bd33-0c0b0441df1e",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
340,
360
],
"parameters": {
"width": 252,
"height": 326,
"content": "### HelpfulCrowd column\n\nCheck this docs\nhttps://www.guides.helpfulcrowd.com/en/article/import-product-reviews-wof0oy/"
},
"typeVersion": 1
},
{
"id": "d1f55902-441c-4658-ade9-033e89d9681b",
"name": "Schedule Trigger",
"type": "n8n-nodes-base.scheduleTrigger",
"position": [
-1300,
120
],
"parameters": {
"rule": {
"interval": [
{}
]
}
},
"typeVersion": 1.2
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "a4b9bac7-f986-4744-9eeb-1e8faa1bab67",
"connections": {
"Global": {
"main": [
[
{
"node": "Get reviews",
"type": "main",
"index": 0
}
]
]
},
"Split Out": {
"main": [
[
{
"node": "HelpfulCrowd edits",
"type": "main",
"index": 0
},
{
"node": "General edits",
"type": "main",
"index": 0
}
]
]
},
"Get reviews": {
"main": [
[
{
"node": "Parse reviews",
"type": "main",
"index": 0
}
]
]
},
"General edits": {
"main": [
[
{
"node": "General sheet",
"type": "main",
"index": 0
}
]
]
},
"Parse reviews": {
"main": [
[
{
"node": "Split Out",
"type": "main",
"index": 0
}
]
]
},
"Schedule Trigger": {
"main": [
[
{
"node": "Global",
"type": "main",
"index": 0
}
]
]
},
"HelpfulCrowd edits": {
"main": [
[
{
"node": "HelpfulCrowd Sheets",
"type": "main",
"index": 0
}
]
]
},
"When clicking ‘Test workflow’": {
"main": [
[
{
"node": "Global",
"type": "main",
"index": 0
}
]
]
}
}
}Workflow n8n Google Sheets, avis clients, Trustpilot : pour qui est ce workflow ?
Ce workflow s'adresse aux équipes marketing, aux gestionnaires de la relation client et aux entreprises souhaitant améliorer leur gestion des avis en ligne. Il est adapté aux PME et aux grandes entreprises, avec un niveau technique accessible pour les utilisateurs non-développeurs.
Workflow n8n Google Sheets, avis clients, Trustpilot : problème résolu
Ce workflow résout le problème de la collecte manuelle des avis Trustpilot, qui peut être chronophage et sujet à des erreurs. En automatisant ce processus, les utilisateurs éliminent les frustrations liées à la saisie manuelle des données et réduisent le risque de perte d'informations importantes. À la suite de l'implémentation de ce workflow, les utilisateurs bénéficient d'une gestion plus efficace de leurs avis clients, ce qui leur permet d'améliorer leur réputation en ligne et d'optimiser leur stratégie marketing.
Workflow n8n Google Sheets, avis clients, Trustpilot : étapes du workflow
Étape 1 : Le workflow est déclenché manuellement par l'utilisateur.
- Étape 1 : Une requête HTTP est effectuée pour récupérer les avis Trustpilot.
- Étape 2 : Les avis sont analysés et traités à l'aide d'un nœud de code pour extraire les informations nécessaires.
- Étape 3 : Les données sont divisées et envoyées à différentes feuilles Google Sheets pour une meilleure organisation.
- Étape 4 : Des nœuds de mise à jour sont utilisés pour apporter des modifications aux données avant leur envoi final.
Workflow n8n Google Sheets, avis clients, Trustpilot : guide de personnalisation
Pour personnaliser ce workflow, vous pouvez modifier l'URL de la requête HTTP pour cibler différents types d'avis sur Trustpilot. Il est également possible d'ajuster les paramètres des nœuds Google Sheets pour choisir les colonnes à remplir et les feuilles à utiliser. Si vous souhaitez intégrer d'autres outils, envisagez d'ajouter des nœuds supplémentaires pour enrichir les données ou les envoyer vers d'autres plateformes. Assurez-vous de sécuriser votre flux en vérifiant les permissions d'accès aux API et en surveillant les erreurs potentielles lors de l'exécution.