← Retour aux workflows
Workflow n8n

Automatisation Email avec n8n : réponse automatique intelligente

Ce workflow n8n est conçu pour automatiser la gestion des emails en utilisant des outils d'intelligence artificielle. Il permet de lire les emails entrants via IMAP, de les classifier, puis de générer des réponses automatiques basées sur leur contenu. Ce processus est particulièrement utile pour les entreprises qui reçoivent un volume élevé de courriels et souhaitent améliorer leur réactivité tout en réduisant la charge de travail manuelle. Dans un premier temps, le workflow déclenche la lecture des emails entrants grâce au nœud 'Email Trigger (IMAP)'. Ensuite, le contenu des emails est analysé et résumé à l'aide des nœuds 'Email Summarization Chain' et 'DeepSeek R1', qui exploitent les capacités de traitement du langage naturel d'OpenAI. Une fois le résumé obtenu, le workflow utilise le nœud 'Email Classifier' pour déterminer la catégorie de l'email et adapter la réponse en conséquence. Enfin, le nœud 'Send Email' envoie la réponse générée à l'expéditeur. Grâce à cette automatisation n8n, les entreprises peuvent non seulement gagner du temps, mais aussi offrir une expérience client améliorée en répondant rapidement et de manière pertinente aux demandes des utilisateurs.

Tags clés :automatisationemailn8nIAréponse automatique
🎯Pour qui ?🧩Problème résolu📋Étapes du flux🛠Guide de personnalisation
Catégorie: Webhook | Manual | Scheduled | Complex | Other · Tags: automatisation, email, n8n, IA, réponse automatique❤ 0

Workflow n8n email, réponse automatique : vue d'ensemble

Schéma des nœuds et connexions de ce workflow n8n, généré à partir du JSON n8n.

React Flow
Besoin d'aide ?

Workflow n8n email, réponse automatique : détail des nœuds

  • Email Trigger (IMAP)

    Ce noeud déclenche le workflow en lisant les emails via IMAP.

  • Markdown

    Ce noeud convertit du texte en format Markdown.

  • DeepSeek R1

    Ce noeud utilise un modèle de chat OpenAI pour générer des réponses.

  • Send Email

    Ce noeud envoie un email avec les paramètres spécifiés.

  • Qdrant Vector Store

    Ce noeud interagit avec une base de données vectorielle Qdrant.

  • Embeddings OpenAI

    Ce noeud génère des embeddings à l'aide de l'API OpenAI.

  • Email Classifier

    Ce noeud classe un texte d'email en fonction de catégories définies.

  • Email Summarization Chain

    Ce noeud résume le contenu d'un email en utilisant une chaîne de résumé.

  • Write email

    Ce noeud rédige un email en utilisant un agent de traitement de texte.

  • Review email

    Ce noeud passe en revue un email en utilisant un modèle de langage.

  • When clicking ‘Test workflow’

    Ce noeud permet de tester manuellement le workflow.

  • Create collection

    Ce noeud crée une collection via une requête HTTP.

  • Refresh collection

    Ce noeud rafraîchit une collection via une requête HTTP.

  • Get folder

    Ce noeud récupère un dossier depuis Google Drive.

  • Download Files

    Ce noeud télécharge des fichiers depuis Google Drive.

  • Default Data Loader

    Ce noeud charge des données par défaut pour le traitement de documents.

  • Token Splitter

    Ce noeud divise un texte en tokens selon des paramètres définis.

  • Sticky Note3

    Ce noeud crée une note autocollante avec du contenu spécifié.

  • Qdrant Vector Store1

    Ce noeud interagit avec une autre base de données vectorielle Qdrant.

  • Embeddings OpenAI1

    Ce noeud génère des embeddings à l'aide de l'API OpenAI pour une autre instance.

  • Sticky Note5

    Ce noeud crée une autre note autocollante avec du contenu spécifié.

  • Do nothing

    Ce noeud ne réalise aucune action, servant de point de passage.

  • OpenAI

    Ce noeud utilise un modèle de chat OpenAI pour générer des réponses.

  • DeepSeek

    Ce noeud utilise un modèle de chat OpenAI pour générer des réponses dans un autre contexte.

  • Sticky Note

    Ce noeud crée une note autocollante avec du contenu spécifié.

  • OpenAI 4-o-mini

    Ce noeud utilise un modèle de chat OpenAI pour générer des réponses.

Inscris-toi pour voir l'intégralité du workflow

Inscription gratuite

S'inscrire gratuitementBesoin d'aide ?
{
  "id": "q8IFGLeOCGSfoWZu",
  "meta": {
    "instanceId": "a4bfc93e975ca233ac45ed7c9227d84cf5a2329310525917adaf3312e10d5462",
    "templateCredsSetupCompleted": true
  },
  "name": "Email AI Auto-responder. Summerize and send email",
  "tags": [],
  "nodes": [
    {
      "id": "59885699-0f6c-4522-acff-9e28b2a07b82",
      "name": "Email Trigger (IMAP)",
      "type": "n8n-nodes-base.emailReadImap",
      "position": [
        -440,
        -20
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "imap": {
          "id": "k31W9oGddl9pMDy4",
          "name": "IMAP info@n3witalia.com"
        }
      },
      "typeVersion": 2
    },
    {
      "id": "b268ab9d-b2e3-46e6-b7ae-70aff0b5484d",
      "name": "Markdown",
      "type": "n8n-nodes-base.markdown",
      "position": [
        -220,
        -20
      ],
      "parameters": {
        "html": "={{ $json.textHtml }}",
        "options": {}
      },
      "typeVersion": 1
    },
    {
      "id": "13c2d151-6f59-4e1f-a174-02d4d0bcaefd",
      "name": "DeepSeek R1",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -20,
        160
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "deepseek/deepseek-r1:free",
          "cachedResultName": "deepseek/deepseek-r1:free"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "XJTqRiKFJpFs5MuX",
          "name": "OpenRouter account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "8149e40d-64e6-4fb9-aebc-2a2483961f07",
      "name": "Send Email",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        500,
        340
      ],
      "parameters": {
        "html": "={{ $json.text }}",
        "options": {},
        "subject": "=Re: {{ $('Email Trigger (IMAP)').item.json.subject }}",
        "toEmail": "={{ $('Email Trigger (IMAP)').item.json.from }}",
        "fromEmail": "={{ $('Email Trigger (IMAP)').item.json.to }}"
      },
      "credentials": {
        "smtp": {
          "id": "hRjP3XbDiIQqvi7x",
          "name": "SMTP info@n3witalia.com"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "633f0ce9-04ff-4653-8bbc-7457ba0d18bd",
      "name": "Qdrant Vector Store",
      "type": "@n8n/n8n-nodes-langchain.vectorStoreQdrant",
      "position": [
        -320,
        600
      ],
      "parameters": {
        "mode": "retrieve-as-tool",
        "options": {},
        "toolName": "company_knowladge_base",
        "toolDescription": "Extracts information regarding the request made.",
        "qdrantCollection": {
          "__rl": true,
          "mode": "id",
          "value": "=COLLECTION"
        },
        "includeDocumentMetadata": false
      },
      "credentials": {
        "qdrantApi": {
          "id": "iyQ6MQiVaF3VMBmt",
          "name": "QdrantApi account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "20daf5d3-dc9c-4fad-9f2f-98d86bc1660c",
      "name": "Embeddings OpenAI",
      "type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
      "position": [
        -340,
        760
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "CDX6QM4gLYanh0P4",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "67699bca-4096-4259-bbd4-51a879539aca",
      "name": "Email Classifier",
      "type": "@n8n/n8n-nodes-langchain.textClassifier",
      "position": [
        360,
        -20
      ],
      "parameters": {
        "options": {
          "fallback": "other",
          "multiClass": false,
          "enableAutoFixing": true,
          "systemPromptTemplate": "Please classify the text provided by the user into one of the following categories: {categories}, and use the provided formatting instructions below. Don't explain, and only output the json.\n"
        },
        "inputText": "=You must classify the following email::\n\n{{ $json.response.text }}",
        "categories": {
          "categories": [
            {
              "category": "Company info request",
              "description": "Company info request"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "9f7742e9-87d5-40b9-9129-0777d8a37933",
      "name": "Email Summarization Chain",
      "type": "@n8n/n8n-nodes-langchain.chainSummarization",
      "position": [
        0,
        -20
      ],
      "parameters": {
        "options": {
          "binaryDataKey": "={{ $json.data }}",
          "summarizationMethodAndPrompts": {
            "values": {
              "prompt": "=Write a concise summary of the following in max 100 words:\n\n\"{{ $json.data }}\"\n\nDo not enter the total number of words used.",
              "combineMapPrompt": "=Write a concise summary of the following in max 100 words:\n\n\"{{ $json.data }}\"\n"
            }
          }
        },
        "operationMode": "nodeInputBinary"
      },
      "typeVersion": 2
    },
    {
      "id": "e2d404c0-2aad-407d-b75e-5ef0c5105c0e",
      "name": "Write email",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        -440,
        340
      ],
      "parameters": {
        "text": "=Write the text to reply to the following email:\n\n{{ $json.response.text }}",
        "options": {
          "systemMessage": "You are an expert at answering emails. You need to answer them professionally based on the information you have. This is a business email. Be concise and never exceed 100 words."
        },
        "promptType": "define"
      },
      "typeVersion": 1.7
    },
    {
      "id": "3786c2de-c5cb-4233-826e-7265f2bccbdb",
      "name": "Review email",
      "type": "@n8n/n8n-nodes-langchain.chainLlm",
      "position": [
        40,
        340
      ],
      "parameters": {
        "text": "=Review at the following email:\n\n{{ $json.output }}",
        "messages": {
          "messageValues": [
            {
              "message": "=If you are an expert in reviewing emails before sending them. You need to review and structure them in such a way that you can send them. It must be in HTML format and you can insert (if you think it is appropriate) only HTML characters such as <br>, <b>, <i>, <p> where necessary.\n\nNon superare le 100 parole."
            }
          ]
        },
        "promptType": "define",
        "hasOutputParser": true
      },
      "typeVersion": 1.5
    },
    {
      "id": "baf60eba-5e7b-467f-b27e-1388a91622d0",
      "name": "When clicking ‘Test workflow’",
      "type": "n8n-nodes-base.manualTrigger",
      "position": [
        -500,
        -980
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "77e6160f-20a7-4a75-9fef-bc875b953a16",
      "name": "Create collection",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -200,
        -1120
      ],
      "parameters": {
        "url": "https://QDRANTURL/collections/COLLECTION",
        "method": "POST",
        "options": {},
        "jsonBody": "{\n  \"filter\": {}\n}",
        "sendBody": true,
        "sendHeaders": true,
        "specifyBody": "json",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "headerParameters": {
          "parameters": [
            {
              "name": "Content-Type",
              "value": "application/json"
            }
          ]
        }
      },
      "credentials": {
        "httpHeaderAuth": {
          "id": "qhny6r5ql9wwotpn",
          "name": "Qdrant API (Hetzner)"
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "ab7764d1-531c-4281-8b89-015fb3f5e780",
      "name": "Refresh collection",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -200,
        -860
      ],
      "parameters": {
        "url": "https://QDRANTURL/collections/COLLECTION/points/delete",
        "method": "POST",
        "options": {},
        "jsonBody": "{\n  \"filter\": {}\n}",
        "sendBody": true,
        "sendHeaders": true,
        "specifyBody": "json",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "headerParameters": {
          "parameters": [
            {
              "name": "Content-Type",
              "value": "application/json"
            }
          ]
        }
      },
      "credentials": {
        "httpHeaderAuth": {
          "id": "qhny6r5ql9wwotpn",
          "name": "Qdrant API (Hetzner)"
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "cd3eaa81-0f94-484b-b0c2-ecf0ca4541dc",
      "name": "Get folder",
      "type": "n8n-nodes-base.googleDrive",
      "position": [
        20,
        -860
      ],
      "parameters": {
        "filter": {
          "driveId": {
            "__rl": true,
            "mode": "list",
            "value": "My Drive",
            "cachedResultUrl": "https://drive.google.com/drive/my-drive",
            "cachedResultName": "My Drive"
          },
          "folderId": {
            "__rl": true,
            "mode": "id",
            "value": "=test-whatsapp"
          }
        },
        "options": {},
        "resource": "fileFolder"
      },
      "credentials": {
        "googleDriveOAuth2Api": {
          "id": "HEy5EuZkgPZVEa9w",
          "name": "Google Drive account"
        }
      },
      "typeVersion": 3
    },
    {
      "id": "b39ecd2d-4d5b-4885-86a9-2cfe9f6074ef",
      "name": "Download Files",
      "type": "n8n-nodes-base.googleDrive",
      "position": [
        240,
        -860
      ],
      "parameters": {
        "fileId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $json.id }}"
        },
        "options": {
          "googleFileConversion": {
            "conversion": {
              "docsToFormat": "text/plain"
            }
          }
        },
        "operation": "download"
      },
      "credentials": {
        "googleDriveOAuth2Api": {
          "id": "HEy5EuZkgPZVEa9w",
          "name": "Google Drive account"
        }
      },
      "typeVersion": 3
    },
    {
      "id": "8171b8f2-998d-4d72-ac28-524daae4a2d7",
      "name": "Default Data Loader",
      "type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader",
      "position": [
        620,
        -660
      ],
      "parameters": {
        "options": {},
        "dataType": "binary"
      },
      "typeVersion": 1
    },
    {
      "id": "ec6737ad-3fbe-4864-9df8-44f82d6f2c5c",
      "name": "Token Splitter",
      "type": "@n8n/n8n-nodes-langchain.textSplitterTokenSplitter",
      "position": [
        600,
        -500
      ],
      "parameters": {
        "chunkSize": 300,
        "chunkOverlap": 30
      },
      "typeVersion": 1
    },
    {
      "id": "57b6a4f3-e935-4058-bfdf-309d606c0ca9",
      "name": "Sticky Note3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        0,
        -1180
      ],
      "parameters": {
        "color": 6,
        "width": 880,
        "height": 220,
        "content": "# STEP 1\n\n## Create Qdrant Collection\nChange:\n- QDRANTURL\n- COLLECTION"
      },
      "typeVersion": 1
    },
    {
      "id": "21e2326a-138d-46f3-a849-a80aa7917da9",
      "name": "Qdrant Vector Store1",
      "type": "@n8n/n8n-nodes-langchain.vectorStoreQdrant",
      "position": [
        480,
        -860
      ],
      "parameters": {
        "mode": "insert",
        "options": {},
        "qdrantCollection": {
          "__rl": true,
          "mode": "id",
          "value": "=COLLECTION"
        }
      },
      "credentials": {
        "qdrantApi": {
          "id": "iyQ6MQiVaF3VMBmt",
          "name": "QdrantApi account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "0818fb6a-2adf-4725-90a4-11cdd7d14036",
      "name": "Embeddings OpenAI1",
      "type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
      "position": [
        500,
        -620
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "CDX6QM4gLYanh0P4",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "8949d938-2743-45d6-b2ad-ce4ac139e0a3",
      "name": "Sticky Note5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -220,
        -920
      ],
      "parameters": {
        "color": 4,
        "width": 620,
        "height": 400,
        "content": "# STEP 2\n\n\n\n\n\n\n\n\n\n\n\n\n## Documents vectorization with Qdrant and Google Drive\nChange:\n- QDRANTURL\n- COLLECTION"
      },
      "typeVersion": 1
    },
    {
      "id": "36d384be-3e11-43b1-b8c3-f63df600a6a6",
      "name": "Do nothing",
      "type": "n8n-nodes-base.noOp",
      "position": [
        820,
        0
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "386c27cb-6e69-4d96-a8ab-8cfd43e6b171",
      "name": "OpenAI",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -520,
        580
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini",
          "cachedResultName": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "CDX6QM4gLYanh0P4",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "0bd17bef-e205-464e-9b36-dcda75254e06",
      "name": "DeepSeek",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        40,
        540
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "deepseek/deepseek-r1:free",
          "cachedResultName": "deepseek/deepseek-r1:free"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "XJTqRiKFJpFs5MuX",
          "name": "OpenRouter account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "3e68a65f-af29-432f-8159-4a599e8a0866",
      "name": "Sticky Note",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -540,
        -320
      ],
      "parameters": {
        "width": 1620,
        "height": 240,
        "content": "# STEP 3 - MAIN FLOW\n\n- Transform the email into Markdown format for optimal reading by the LLM model\n- Email Summarization through DeepSeek R1 (any model can be used)\n- I classify the email in such a way as to continue only with emails regarding general information about the company. In this way I can respond independently through the information obtained from the vector database\n- I create a chain where I entrust the review of the email to a high-performance model designed for this purpose\n- I send the response email\n\n\n"
      },
      "typeVersion": 1
    },
    {
      "id": "3b6ae6aa-75a8-4038-bbc2-248ab533b3ab",
      "name": "OpenAI 4-o-mini",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        360,
        160
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini",
          "cachedResultName": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "CDX6QM4gLYanh0P4",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    }
  ],
  "active": false,
  "pinData": {
    "Email Trigger (IMAP)": [
      {
        "json": {
          "to": "info@n3witalia.com",
          "date": "Wed, 5 Feb 2025 13:38:51 +0100",
          "from": "n3w Italia <info@n3w.it>",
          "subject": "Richiesta di informazioni aziendali",
          "metadata": {
            "x-gm-gg": "ASbGncsq6D/oyHjmnpbG4gCUuC0rZNUR8WW4c+LmGMSdGJ1lHkRnKn7b3ngCdndp8NB\tkyDG3unga3kPebzAv1LO7DS6rDMHTWb8F7kZoLijJUGlAy6wqmfX/n4z2DH1uSxp7EsnIP9K9",
            "arc-seal": "i=1; s=arc-2022; d=mailchannels.net; t=1738759167; a=rsa-sha256;\tcv=none;\tb=Fdjl0FQlp2JxGTUy9B6U3UVZDgw2xRK0M9ge2H7QXFuX8Jhy2/eDktsWwyDOuAnebq+pZB\tZmt9/ZWM+VqpfvPc9j4+cpX1HnXkRnyV9HMp0KK1Srpkuc7iimLDX1puMEQP08mC8fBI9n\tYW9JAMVmy55D2xtcOgqQPe6HUsAM8vFfk0y7dv7aV/MMc4tW+lyBddf4BHedDPabmHtog9\tlI9qQB8f5o78KJoJHi9jUfoibHrw7ePCi/XNi1KzfLhkkcvaEhOIg82JgyaTOVuLX4TTpy\t713VrUVQKemdE8AJBgxrUyI8AM/XZDRxF92tDNRD5k+rFxVwZnNg1KzovEUFiw==",
            "received": "from postfix-inbound-v2-3.inbound.mailchannels.net (inbound-egress-7.mailchannels.net [23.83.220.5])\t(using TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 (256/256 bits)\t key-exchange X25519 server-signature RSA-PSS (2048 bits) server-digest SHA256)\t(No client certificate requested)\tby pdx1-sub0-mail-mx201.dreamhost.com (Postfix) with ESMTPS id 4Yp0DP2WKvz6n5V\tfor <info@n3witalia.com>; Wed,  5 Feb 2025 04:39:33 -0800 (PST)",
            "message-id": "<CACo-EPti-vvs3198N-KKhAMnm70ppkmGJPkUz3Y483wxAv_z3g@mail.gmail.com>",
            "x-received": "by 2002:a05:6820:4ccb:b0:5fa:7e37:e42e with SMTP id 006d021491bc7-5fc479d7b7dmr1800193eaf.3.1738759166233; Wed, 05 Feb 2025 04:39:26 -0800 (PST)",
            "return-path": "<info@n3w.it>",
            "content-type": "multipart/alternative; boundary=\"000000000000742c2a062d646a8f\"",
            "delivered-to": "x21967472@pdx1-sub0-mail-mx201.dreamhost.com",
            "mime-version": "1.0",
            "received-spf": "none (dmarc-service-75b56dd9b6-qz8tf: n3w.it does not provide an SPF record) client-ip=209.85.161.50; envelope-from=info@n3w.it; helo=mail-oo1-f50.google.com;",
            "x-message-id": "YDPlyzG1R2Ky6usgMxqEJvf1",
            "x-gm-features": "AWEUYZl838uJdYn-9fUMGZvOqArNBONSW_VOkpWSkn1OYyR-HUtJL8UAJf2I33g",
            "x-original-to": "info@n3witalia.com",
            "dkim-signature": "v=1; a=rsa-sha256; c=relaxed/relaxed;        d=n3w-it.20230601.gappssmtp.com; s=20230601; t=1738759166; x=1739363966; darn=n3witalia.com;        h=to:subject:message-id:date:from:mime-version:from:to:cc:subject         :date:message-id:reply-to;        bh=2N6Y8wbn3yS/TpkJr2ZQZ3rEEFMq1gc4mSHvPNXonAg=;        b=eH1Dg2CwoWEuiif+VkxoPH8PcgiveMtY7urkbJAXXAEnpmkknbrSX7fLQ/pdfnV2YF         RaDEVEFBYeYde7pra1NhNmQXQfamV6dxTZSoNOVj0DtdOuSZVYC4BQMMQiIk7emERgdx         keDGBtYe2SifOK9QDK4deKKFPaswC7vATsPmBIAnN0MDahaOlsDPbm6aFSR39aK0qEpx         MTylUSCNFx52cTYegrpzMGCRTrCxcHwvpq0gGZo1ol0mlq5WC4sa260qsVEQq566N1wh         ICipbEhLdoX0nryrR67fJ+mq05kfg39gv++0p1aZl3/ahTdLTijPJswPs4phiTUj6fUH         Z3Fg==",
            "x-gm-message-state": "AOJu0YwNwfJ1yYtAsu71S9Oy+BVSQqPDS1EJCni+CLWs7aDwxkFYjxsP\tX0A935B/tHpnOhgJuR8W5FwuKnXSFMZ/xP8TFQz8zBVGw7DYInyaC0lKAxPSbBsLDIFyVj2LYki\tR4sfj6a9YJDaWKE/HYPwbidCOfOV/mZvqJ2ESL5uJgSL0W4FrMJKmondc",
            "x-google-smtp-source": "AGHT+IFsZ2bQKEg+M9ddjCSDXjf2Okz49s6pteuNGyJAkFpjMLwhH4mshXYItB/GVj4r8fUIiAiACRT+QDfae1MMj48=",
            "arc-message-signature": "i=1; a=rsa-sha256; c=relaxed/relaxed; d=mailchannels.net;\ts=arc-2022; t=1738759167;\th=from:from:reply-to:subject:subject:date:date:message-id:message-id:\t to:to:cc:mime-version:mime-version:content-type:content-type:\t dkim-signature; bh=2N6Y8wbn3yS/TpkJr2ZQZ3rEEFMq1gc4mSHvPNXonAg=;\tb=xytHIe/PVvcfCsSYAhcVE9VlTvmbJcVbkpq0oKRt4H0M1VOfZZlsg5ILysJvwLAzrRO7SZ\tDUrh4bw57jqMpcE+Sk5AAcbgBMc6x1G+Wf/2nqnjy0hRCyqtajuUwtFOS3kDM7TKvFOU+/\tMFChI5mg97hb/0loj8DWQ+J24bu4a6YixGDglupW3JYJoDsPWje2oA+mYyiI5tsnRXFEwe\tpku9KlXkPburbm/ASqKbbi1Y9bEOa2vlRwLL3fFontmC+3kgogunW2fjf4YJlFlSaAj/Xb\tZXQiytNgKOJtkBQMvb0AmYMLgBbYdOBVzUkOUTQCP3Wzbuu0zslvl7cS3HkFIg==",
            "authentication-results": "inbound.mailchannels.net; spf=none smtp.mailfrom=info@n3w.it; dkim=temperror header.d=n3w-it.20230601.gappssmtp.com; dmarc=none; arc=none",
            "x-google-dkim-signature": "v=1; a=rsa-sha256; c=relaxed/relaxed;        d=1e100.net; s=20230601; t=1738759166; x=1739363966;        h=to:subject:message-id:date:from:mime-version:x-gm-message-state         :from:to:cc:subject:date:message-id:reply-to;        bh=2N6Y8wbn3yS/TpkJr2ZQZ3rEEFMq1gc4mSHvPNXonAg=;        b=h+GPFjY1knf3xPd+R62zD7JNhs37K+F1qx+6EA3codzYY+yTXSJyTuETXOGVW5r2VK         GOcntvGBdeijxte5RLmN6ZwLjvzePLlJLQVOnY8FICowUbwClQbDW1vXvucD+WaGpnBg         O95TH/8jKWRBU34EZ9kAY5EqtauKSt675WyhVCmmT864BPbVV335d0t9RgJwV86rM9zy         /miMTqpWeDJxDcX4thRlIk19GDc2Wh+5bqFD9kacOAur46RWdwqWaU7T8+5bQmbrKUg5         hqeO8ZDefVV6AyOjSnuLItHcHhlk1PaQ9uOumkRnFQfLUjS08bvLEnJyMA1YrEdo7mCi         tD2Q==",
            "arc-authentication-results": "i=1;\tinbound-rspamd-8684fd6f95-jsctp;\tnone"
          },
          "textHtml": "<div dir=\"ltr\">mi chiamo Davide e sto scrivendo per richiedere alcune informazioni riguardanti il vostro negozio di tecnologia. Sto valutando diverse opzioni per [motivo della richiesta, ad esempio: acquistare un nuovo dispositivo, richiedere assistenza tecnica, o esplorare servizi aziendali] e sarei grato se poteste fornirmi alcuni dettagli utili.<br><br>In particolare, avrei bisogno di sapere:<br><br>Gli orari di apertura del vostro negozio, inclusi eventuali giorni di chiusura o orari ridotti durante i festivi.<br><br>Se offrite servizi di assistenza tecnica per dispositivi elettronici e, in caso affermativo, quali tipologie di dispositivi supportate (es. smartphone, computer, tablet).<br><br>Se disponete di un catalogo prodotti aggiornato o un sito web dove posso consultare l’offerta disponibile.<br><br>Se effettuate consegne a domicilio o se è possibile prenotare prodotti online per il ritiro in negozio.<br><br>Se offrite sconti o promozioni per studenti, aziende o clienti abituali.<br><br>Se organizzate eventi o workshop legati alla tecnologia, come corsi di formazione o presentazioni di nuovi prodotti.<br><br>Inoltre, sarei interessato a sapere se il vostro negozio aderisce a programmi di riciclo di dispositivi elettronici o se offrite servizi di smaltimento ecologico per apparecchiature obsolete.<br><br>Se possibile, gradirei ricevere anche informazioni sui metodi di pagamento accettati (es. carte di credito, PayPal, finanziamenti) e se è possibile richiedere un preventivo personalizzato per acquisti di grandi dimensioni.<br><br>Resto a disposizione per eventuali chiarimenti o per fornire ulteriori dettagli sulle mie esigenze. Vi ringrazio in anticipo per il tempo dedicato alla mia richiesta e attendo con interesse una vostra risposta.<br><br>Cordiali saluti,</div>\r\n",
          "textPlain": "mi chiamo Davide e sto scrivendo per richiedere alcune informazioni\r\nriguardanti il vostro negozio di tecnologia. Sto valutando diverse opzioni\r\nper [motivo della richiesta, ad esempio: acquistare un nuovo dispositivo,\r\nrichiedere assistenza tecnica, o esplorare servizi aziendali] e sarei grato\r\nse poteste fornirmi alcuni dettagli utili.\r\n\r\nIn particolare, avrei bisogno di sapere:\r\n\r\nGli orari di apertura del vostro negozio, inclusi eventuali giorni di\r\nchiusura o orari ridotti durante i festivi.\r\n\r\nSe offrite servizi di assistenza tecnica per dispositivi elettronici e, in\r\ncaso affermativo, quali tipologie di dispositivi supportate (es.\r\nsmartphone, computer, tablet).\r\n\r\nSe disponete di un catalogo prodotti aggiornato o un sito web dove posso\r\nconsultare l’offerta disponibile.\r\n\r\nSe effettuate consegne a domicilio o se è possibile prenotare prodotti\r\nonline per il ritiro in negozio.\r\n\r\nSe offrite sconti o promozioni per studenti, aziende o clienti abituali.\r\n\r\nSe organizzate eventi o workshop legati alla tecnologia, come corsi di\r\nformazione o presentazioni di nuovi prodotti.\r\n\r\nInoltre, sarei interessato a sapere se il vostro negozio aderisce a\r\nprogrammi di riciclo di dispositivi elettronici o se offrite servizi di\r\nsmaltimento ecologico per apparecchiature obsolete.\r\n\r\nSe possibile, gradirei ricevere anche informazioni sui metodi di pagamento\r\naccettati (es. carte di credito, PayPal, finanziamenti) e se è possibile\r\nrichiedere un preventivo personalizzato per acquisti di grandi dimensioni.\r\n\r\nResto a disposizione per eventuali chiarimenti o per fornire ulteriori\r\ndettagli sulle mie esigenze. Vi ringrazio in anticipo per il tempo dedicato\r\nalla mia richiesta e attendo con interesse una vostra risposta.\r\n\r\nCordiali saluti,\r\n"
        }
      }
    ],
    "Email Summarization Chain": [
      {
        "json": {
          "response": {
            "text": "Davide contatta il negozio di tecnologia per richiedere informazioni in merito a: orari di apertura (compresi festivi e chiusure), assistenza tecnica (specificando dispositivi supportati come smartphone, computer, tablet), disponibilità di catalogo aggiornato/sito web, opzioni di consegna a domicilio o ritiro in negozio, sconti per studenti/aziende/clienti abituali, eventi/workshop tematici, programmi di riciclo/smaltimento ecologico, metodi di pagamento accettati (carte, PayPal, finanziamenti) e preventivi personalizzati per acquisti consistenti. Si rende disponibile per ulteriori chiarimenti e ringrazia per la risposta. (99 parole)"
          }
        }
      }
    ]
  },
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "eee08614-3096-477a-b462-859782a74188",
  "connections": {
    "OpenAI": {
      "ai_languageModel": [
        [
          {
            "node": "Write email",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "DeepSeek": {
      "ai_languageModel": [
        [
          {
            "node": "Review email",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "Markdown": {
      "main": [
        [
          {
            "node": "Email Summarization Chain",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Get folder": {
      "main": [
        [
          {
            "node": "Download Files",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "DeepSeek R1": {
      "ai_languageModel": [
        [
          {
            "node": "Email Summarization Chain",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "Write email": {
      "main": [
        [
          {
            "node": "Review email",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Review email": {
      "main": [
        [
          {
            "node": "Send Email",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Download Files": {
      "main": [
        [
          {
            "node": "Qdrant Vector Store1",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Token Splitter": {
      "ai_textSplitter": [
        [
          {
            "node": "Default Data Loader",
            "type": "ai_textSplitter",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI 4-o-mini": {
      "ai_languageModel": [
        [
          {
            "node": "Email Classifier",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "Email Classifier": {
      "main": [
        [
          {
            "node": "Write email",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Do nothing",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Embeddings OpenAI": {
      "ai_embedding": [
        [
          {
            "node": "Qdrant Vector Store",
            "type": "ai_embedding",
            "index": 0
          }
        ]
      ]
    },
    "Embeddings OpenAI1": {
      "ai_embedding": [
        [
          {
            "node": "Qdrant Vector Store1",
            "type": "ai_embedding",
            "index": 0
          }
        ]
      ]
    },
    "Refresh collection": {
      "main": [
        [
          {
            "node": "Get folder",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Default Data Loader": {
      "ai_document": [
        [
          {
            "node": "Qdrant Vector Store1",
            "type": "ai_document",
            "index": 0
          }
        ]
      ]
    },
    "Qdrant Vector Store": {
      "ai_tool": [
        [
          {
            "node": "Write email",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Email Trigger (IMAP)": {
      "main": [
        [
          {
            "node": "Markdown",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Email Summarization Chain": {
      "main": [
        [
          {
            "node": "Email Classifier",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "When clicking ‘Test workflow’": {
      "main": [
        [
          {
            "node": "Create collection",
            "type": "main",
            "index": 0
          },
          {
            "node": "Refresh collection",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

Workflow n8n email, réponse automatique : pour qui est ce workflow ?

Ce workflow s'adresse aux entreprises de toutes tailles qui souhaitent automatiser la gestion de leurs emails. Il est particulièrement pertinent pour les équipes de support client, les départements marketing et toute organisation recevant un volume important de courriels. Un niveau technique intermédiaire est recommandé pour la mise en place et la personnalisation.

Workflow n8n email, réponse automatique : problème résolu

Ce workflow résout le problème de la surcharge de travail liée à la gestion des emails entrants. En automatisant la lecture, la classification et la réponse aux emails, il permet de réduire le temps passé sur des tâches répétitives et d'améliorer la réactivité des équipes. Les utilisateurs bénéficient d'une gestion plus efficace de leur communication, ce qui se traduit par une satisfaction client accrue et une meilleure productivité.

Workflow n8n email, réponse automatique : étapes du workflow

Étape 1 : Le workflow se déclenche par la lecture des emails entrants via le nœud 'Email Trigger (IMAP)'.

  • Étape 1 : Le contenu des emails est analysé et résumé grâce aux nœuds 'Email Summarization Chain' et 'DeepSeek R1'.
  • Étape 2 : Le nœud 'Email Classifier' détermine la catégorie de l'email pour adapter la réponse.
  • Étape 3 : Une réponse est générée et envoyée à l'expéditeur via le nœud 'Send Email'.

Workflow n8n email, réponse automatique : guide de personnalisation

Pour personnaliser ce workflow, vous pouvez modifier les paramètres du nœud 'Email Trigger (IMAP)' pour spécifier le compte email à surveiller. Les modèles de réponse dans le nœud 'Write email' peuvent être ajustés pour mieux correspondre à votre ton de communication. Vous pouvez également ajouter d'autres nœuds pour intégrer des outils externes ou des services de messagerie supplémentaires. Assurez-vous de sécuriser les connexions avec des authentifications appropriées et de tester le workflow avant de le déployer en production.