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Workflow n8n

Automatisation Bitrix24 avec n8n : intégration de chatbot

  • Ce workflow n8n permet d'automatiser l'intégration d'un chatbot dans Bitrix24, facilitant ainsi la gestion des interactions clients. Dans un contexte où les entreprises cherchent à optimiser leur service client, ce workflow se révèle particulièrement utile pour les équipes de support et de vente. Grâce à cette automatisation n8n, les utilisateurs peuvent gérer efficacement les messages entrants, les installations de bots et les réponses aux utilisateurs.
  • Le processus débute avec un déclencheur de type Webhook via le nœud 'Bitrix24 Handler', qui capte les événements du chatbot. Ensuite, le nœud 'Validate Token' vérifie l'authenticité des requêtes. En fonction du type d'événement reçu, le nœud 'Route Event' dirige le flux vers les différentes fonctions de traitement, telles que 'Process Message' pour gérer les messages des utilisateurs ou 'Process Join' pour accueillir de nouveaux membres. Les nœuds 'Register Bot' et 'Send Message' permettent d'enregistrer le bot et d'envoyer des réponses personnalisées.
  • En intégrant ce workflow, les entreprises peuvent réduire le temps de réponse aux demandes clients, améliorer l'expérience utilisateur et augmenter la satisfaction client. Cette automatisation n8n offre une solution robuste pour les organisations souhaitant intégrer des chatbots dans leur écosystème Bitrix24, tout en optimisant leurs processus de communication.
Tags clés :automatisationBitrix24chatbotn8nservice client
🎯Pour qui ?🧩Problème résolu📋Étapes du flux🛠Guide de personnalisation
Catégorie: Webhook · Tags: automatisation, Bitrix24, chatbot, n8n, service client❤ 0

Workflow n8n Bitrix24, chatbot, service client : vue d'ensemble

Schéma des nœuds et connexions de ce workflow n8n, généré à partir du JSON n8n.

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Workflow n8n Bitrix24, chatbot, service client : détail des nœuds

  • Bitrix24 Handler

    Ce noeud gère les requêtes entrantes via un webhook de Bitrix24.

  • Credentials

    Ce noeud définit et assigne des informations d'identification pour les autres noeuds.

  • Validate Token

    Ce noeud valide un jeton en fonction de conditions spécifiées.

  • Route Event

    Ce noeud dirige le flux d'exécution vers différents chemins en fonction des règles définies.

  • Process Message

    Ce noeud traite un message en exécutant un code JavaScript personnalisé.

  • Process Join

    Ce noeud traite une opération de jointure en exécutant un code JavaScript personnalisé.

  • Process Install

    Ce noeud traite une opération d'installation en exécutant un code JavaScript personnalisé.

  • Register Bot

    Ce noeud envoie une requête HTTP pour enregistrer un bot.

  • Send Message

    Ce noeud envoie un message via une requête HTTP.

  • Send Join Message

    Ce noeud envoie un message de jointure via une requête HTTP.

  • Process Delete

    Ce noeud n'effectue aucune opération et sert de point de passage.

  • Success Response

    Ce noeud répond au webhook avec un message de succès et un corps de réponse spécifié.

  • Error Response

    Ce noeud répond au webhook avec un message d'erreur et un corps de réponse spécifié.

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{
  "id": "cmGsNvW9bEORABdo",
  "meta": {
    "instanceId": "15c09ee9508dd818e298e675375571ba4b871bbb8c420fd01ac9ed7c58622669"
  },
  "name": "Bitrix24 Chatbot Application Workflow example with Webhook Integration",
  "tags": [
    {
      "id": "5YZ9E6AmGZn6WTMa",
      "name": "Tech demo",
      "createdAt": "2024-12-28T09:13:02.965Z",
      "updatedAt": "2024-12-28T09:13:02.965Z"
    },
    {
      "id": "hEvnK1kMYTPrL3vs",
      "name": "Bitrix24",
      "createdAt": "2025-01-04T16:12:36.741Z",
      "updatedAt": "2025-01-04T16:12:36.741Z"
    },
    {
      "id": "yKS9RGKLuFUhYFIE",
      "name": "Chatbot",
      "createdAt": "2025-01-04T16:12:36.757Z",
      "updatedAt": "2025-01-04T16:12:36.757Z"
    }
  ],
  "nodes": [
    {
      "id": "ddd802bb-0da0-474d-b1e9-74f247e603e0",
      "name": "Bitrix24 Handler",
      "type": "n8n-nodes-base.webhook",
      "position": [
        0,
        0
      ],
      "webhookId": "c3ae607d-41f0-42bc-b669-c2c77936d443",
      "parameters": {
        "path": "bitrix24/handler.php",
        "options": {},
        "httpMethod": "POST",
        "responseMode": "responseNode"
      },
      "typeVersion": 1
    },
    {
      "id": "5676a53e-6758-4ad5-ace6-e494fa10b6c3",
      "name": "Credentials",
      "type": "n8n-nodes-base.set",
      "position": [
        200,
        0
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "030f8f90-2669-4c20-9eab-c572c4b7c70c",
              "name": "CLIENT_ID",
              "type": "string",
              "value": "local.6779636e712043.37129431"
            },
            {
              "id": "de9bbb7a-b782-4540-b259-527625db8490",
              "name": "CLIENT_SECRET",
              "type": "string",
              "value": "dTzUfBoTFLxNhuzc1zsnDbCeii98ZaE5By4aQPQEOxLJAS9y6i"
            },
            {
              "id": "86b7aff7-1e25-4b12-a366-23cf34e5a405",
              "name": "application_token",
              "type": "string",
              "value": "={{ $json.body['auth[application_token]'] }}"
            },
            {
              "id": "69bbcb1f-ba6e-42eb-be8a-ee0707ce997d",
              "name": "domain",
              "type": "string",
              "value": "={{ $json.body['auth[domain]'] }}\n"
            },
            {
              "id": "dc1b0515-f06a-4731-b0dc-912a8d04e56b",
              "name": "access_token",
              "type": "string",
              "value": "={{ $json.body['auth[access_token]'] }}"
            }
          ]
        },
        "includeOtherFields": true
      },
      "typeVersion": 3.4
    },
    {
      "id": "b72c00cf-9f8c-4c2a-9093-b80d82bab85b",
      "name": "Validate Token",
      "type": "n8n-nodes-base.if",
      "position": [
        400,
        0
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "or",
          "conditions": [
            {
              "id": "da73d0ba-6eeb-405e-89fe-9d041fd2e0cd",
              "operator": {
                "name": "filter.operator.equals",
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "={{ $json.CLIENT_ID }}",
              "rightValue": "={{ $json.application_token }}"
            },
            {
              "id": "4ba90f7b-0299-4097-9ae7-6e4dee428a74",
              "operator": {
                "name": "filter.operator.equals",
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "1",
              "rightValue": "1"
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "f0feb392-873a-4643-b7ad-0e6d9f877e82",
      "name": "Route Event",
      "type": "n8n-nodes-base.switch",
      "position": [
        600,
        0
      ],
      "parameters": {
        "rules": {
          "values": [
            {
              "outputKey": "ONIMBOTMESSAGEADD",
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "operator": {
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.body.event }}",
                    "rightValue": "ONIMBOTMESSAGEADD"
                  }
                ]
              },
              "renameOutput": true
            },
            {
              "outputKey": "ONIMBOTJOINCHAT",
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "e9125f57-129e-4026-86ff-746d40b92b04",
                    "operator": {
                      "name": "filter.operator.equals",
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.body.event }}",
                    "rightValue": "ONIMBOTJOINCHAT"
                  }
                ]
              },
              "renameOutput": true
            },
            {
              "outputKey": "ONAPPINSTALL",
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "2db7bed5-fd88-4900-b8d2-e27b49c2fcca",
                    "operator": {
                      "name": "filter.operator.equals",
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.body.event }}",
                    "rightValue": "ONAPPINSTALL"
                  }
                ]
              },
              "renameOutput": true
            },
            {
              "outputKey": "ONIMBOTDELETE",
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "b708d339-fd46-470d-b0d5-ff2eb405f5ce",
                    "operator": {
                      "name": "filter.operator.equals",
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.body.event }}",
                    "rightValue": "ONIMBOTDELETE"
                  }
                ]
              },
              "renameOutput": true
            }
          ]
        },
        "options": {}
      },
      "typeVersion": 3.2
    },
    {
      "id": "56fcdc5f-d509-4c9f-a437-79c53add49f8",
      "name": "Process Message",
      "type": "n8n-nodes-base.function",
      "position": [
        800,
        0
      ],
      "parameters": {
        "functionCode": "// Process Message Node\nconst items = $input.all();\nconst item = items[0];\n\n// Get message data from the correct path\nconst message = item.json.body['data[PARAMS][MESSAGE]'];\nconst dialogId = item.json.body['data[PARAMS][DIALOG_ID]'];\n\n// Get auth data\nconst auth = {\n access_token: item.json.access_token,\n domain: item.json.domain\n};\n\nif (message.toLowerCase() === \"what's hot\") {\n return {\n json: {\n DIALOG_ID: dialogId,\n MESSAGE: \"Hi! I am an example-bot.\\nI repeat what you say\",\n AUTH: auth.access_token,\n DOMAIN: auth.domain\n }\n };\n} else {\n return {\n json: {\n DIALOG_ID: dialogId,\n MESSAGE: `You said:\\n${message}`,\n AUTH: auth.access_token,\n DOMAIN: auth.domain\n }\n };\n}"
      },
      "typeVersion": 1
    },
    {
      "id": "a647ed67-c812-4416-8c85-55a681bc7f80",
      "name": "Process Join",
      "type": "n8n-nodes-base.function",
      "position": [
        800,
        160
      ],
      "parameters": {
        "functionCode": "// Process Join Node\nconst items = $input.all();\nconst item = items[0];\n\n// Get dialog ID from the correct path\nconst dialogId = item.json.body['data[PARAMS][DIALOG_ID]'];\n\n// Get auth data\nconst auth = {\n access_token: item.json.access_token,\n domain: item.json.domain\n};\n\nreturn {\n json: {\n DIALOG_ID: dialogId,\n MESSAGE: 'Hi! I am an example-bot. I repeat what you say',\n AUTH: auth.access_token,\n DOMAIN: auth.domain\n }\n};"
      },
      "typeVersion": 1
    },
    {
      "id": "4aac8853-d80e-4201-9f31-7838d18afe71",
      "name": "Process Install",
      "type": "n8n-nodes-base.function",
      "position": [
        800,
        320
      ],
      "parameters": {
        "functionCode": "// Process Install Node\nconst items = $input.all();\nconst item = items[0];\n\n// Get the webhook URL from input\nconst handlerBackUrl = item.json.webhookUrl;\n\n// Get auth data directly from item.json\nconst auth = {\n access_token: item.json.access_token,\n application_token: item.json.application_token,\n domain: item.json.domain\n};\n\nreturn {\n json: {\n handler_back_url: handlerBackUrl,\n CODE: 'LocalExampleBot',\n TYPE: 'B',\n EVENT_MESSAGE_ADD: handlerBackUrl,\n EVENT_WELCOME_MESSAGE: handlerBackUrl,\n EVENT_BOT_DELETE: handlerBackUrl,\n PROPERTIES: {\n NAME: 'Bot',\n LAST_NAME: 'Example',\n COLOR: 'AQUA',\n EMAIL: 'no@example.com',\n PERSONAL_BIRTHDAY: '2020-07-18',\n WORK_POSITION: 'Report on affairs',\n PERSONAL_GENDER: 'M'\n },\n // Use the auth data from item.json\n AUTH: auth.access_token,\n CLIENT_ID: auth.application_token,\n DOMAIN: auth.domain\n }\n};"
      },
      "typeVersion": 1
    },
    {
      "id": "30922462-255b-4ba6-8167-88aec244fdb1",
      "name": "Register Bot",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        1000,
        320
      ],
      "parameters": {
        "url": "=https://{{ $json.DOMAIN }}/rest/imbot.register?auth={{$json.AUTH}}",
        "method": "POST",
        "options": {},
        "sendBody": true,
        "bodyParameters": {
          "parameters": [
            {
              "name": "CODE",
              "value": "LocalExampleBot"
            },
            {
              "name": "TYPE",
              "value": "B"
            },
            {
              "name": "EVENT_MESSAGE_ADD",
              "value": "={{$json.handler_back_url}}"
            },
            {
              "name": "EVENT_WELCOME_MESSAGE",
              "value": "={{$json.handler_back_url}}"
            },
            {
              "name": "EVENT_BOT_DELETE",
              "value": "={{$json.handler_back_url}}"
            },
            {
              "name": "PROPERTIES",
              "value": "={{ {\n NAME: 'Bot',\n LAST_NAME: 'Example',\n COLOR: 'AQUA',\n EMAIL: 'no@example.com',\n PERSONAL_BIRTHDAY: '2020-07-18',\n WORK_POSITION: 'Report on affairs',\n PERSONAL_GENDER: 'M'\n} }}"
            },
            {
              "name": "CLIENT_ID",
              "value": "={{ $json.CLIENT_ID }}"
            },
            {
              "name": "CLIENT_SECRET",
              "value": "={{ $json.AUTH }}"
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "8c1c7ebf-d5b3-472e-9d98-34cc65ba86ba",
      "name": "Send Message",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        1000,
        0
      ],
      "parameters": {
        "url": "=https://{{$json.DOMAIN}}/rest/imbot.message.add?auth={{$json.AUTH}}",
        "method": "POST",
        "options": {},
        "sendBody": true,
        "bodyParameters": {
          "parameters": [
            {
              "name": "DIALOG_ID",
              "value": "={{ $json.DIALOG_ID }}"
            },
            {
              "name": "MESSAGE",
              "value": "={{ $json.MESSAGE }}"
            },
            {
              "name": "AUTH",
              "value": "={{ $json.AUTH }}"
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "af0d2b44-53f7-4c4c-9428-d54ebcf41bff",
      "name": "Send Join Message",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        1000,
        160
      ],
      "parameters": {
        "url": "=https://{{$json.DOMAIN}}/rest/imbot.message.add",
        "method": "POST",
        "options": {},
        "sendBody": true,
        "bodyParameters": {
          "parameters": [
            {
              "name": "DIALOG_ID",
              "value": "={{ $json.DIALOG_ID }}"
            },
            {
              "name": "MESSAGE",
              "value": "={{ $json.MESSAGE }}"
            },
            {
              "name": "AUTH",
              "value": "={{ $json.AUTH }}"
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "9110f66d-1c35-44b4-bc73-18f821b50b71",
      "name": "Process Delete",
      "type": "n8n-nodes-base.noOp",
      "position": [
        800,
        480
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "81a5fc23-47a4-4ef8-bfb4-31593aed12fd",
      "name": "Success Response",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        1200,
        0
      ],
      "parameters": {
        "options": {
          "responseCode": 200
        },
        "respondWith": "json",
        "responseBody": "={\n \"result\": true\n}"
      },
      "typeVersion": 1.1
    },
    {
      "id": "a19f3b0b-496f-4f3d-a9c2-044356070e32",
      "name": "Error Response",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        400,
        160
      ],
      "parameters": {
        "options": {
          "responseCode": 401
        },
        "respondWith": "json",
        "responseBody": "={{\n \"result\": false,\n \"error\": \"Invalid application token\"\n}}"
      },
      "typeVersion": 1.1
    }
  ],
  "active": true,
  "pinData": {
    "Bitrix24 Handler": [
      {
        "json": {
          "body": {
            "ts": "1737037713",
            "event": "ONIMBOTMESSAGEADD",
            "auth[scope]": "imbot,im",
            "auth[domain]": "hgap.bitrix24.eu",
            "auth[status]": "L",
            "auth[expires]": "1737041313",
            "auth[user_id]": "256",
            "data[USER][ID]": "256",
            "auth[member_id]": "19acdffbcfadf692f61b677d3d824490",
            "auth[expires_in]": "3600",
            "data[USER][NAME]": "Java Tech User",
            "event_handler_id": "126",
            "auth[access_token]": "a12589670074bb250066880900000100000007f6bf4682415a014425fed22a6b37af33",
            "data[USER][GENDER]": "M",
            "data[USER][IS_BOT]": "N",
            "auth[refresh_token]": "91a4b0670074bb2500668809000001000000075047004f6b25a0b76236e66bb7316e97",
            "auth[client_endpoint]": "https://hgap.bitrix24.eu/rest/",
            "auth[server_endpoint]": "https://oauth.bitrix.info/rest/",
            "data[BOT][302][scope]": "imbot,im",
            "data[PARAMS][CHAT_ID]": "6196",
            "data[PARAMS][MESSAGE]": "Szia!",
            "data[USER][LAST_NAME]": "Java",
            "data[BOT][302][BOT_ID]": "302",
            "data[BOT][302][domain]": "hgap.bitrix24.eu",
            "data[BOT][302][status]": "L",
            "data[PARAMS][LANGUAGE]": "en",
            "data[USER][FIRST_NAME]": "Tech User",
            "data[USER][IS_NETWORK]": "N",
            "auth[application_token]": "0d83800efe3a5b2977650e025e0754d5",
            "data[BOT][302][expires]": "1737041313",
            "data[BOT][302][user_id]": "302",
            "data[PARAMS][AUTHOR_ID]": "256",
            "data[PARAMS][CHAT_TYPE]": "P",
            "data[PARAMS][DIALOG_ID]": "256",
            "data[USER][IS_EXTRANET]": "N",
            "data[BOT][302][BOT_CODE]": "LocalExampleBot",
            "data[PARAMS][MESSAGE_ID]": "314686",
            "data[PARAMS][TO_USER_ID]": "302",
            "data[USER][IS_CONNECTOR]": "N",
            "data[BOT][302][client_id]": "local.6779636e712043.37129431",
            "data[BOT][302][member_id]": "19acdffbcfadf692f61b677d3d824490",
            "data[PARAMS][TEMPLATE_ID]": "09c62e39-23c2-4281-a53f-4a3a76d2cf4a",
            "data[USER][WORK_POSITION]": "Technical User",
            "data[BOT][302][expires_in]": "3600",
            "data[PARAMS][FROM_USER_ID]": "256",
            "data[PARAMS][MESSAGE_TYPE]": "P",
            "data[PARAMS][SKIP_COMMAND]": "N",
            "data[BOT][302][AUTH][scope]": "imbot,im",
            "data[BOT][302][AUTH][domain]": "hgap.bitrix24.eu",
            "data[BOT][302][AUTH][status]": "L",
            "data[BOT][302][access_token]": "a12589670074bb25006688090000012ee0e30782de43659ca7cc172d61e7a91b24b241",
            "data[PARAMS][SKIP_CONNECTOR]": "N",
            "data[PARAMS][SKIP_URL_INDEX]": "N",
            "data[BOT][302][AUTH][expires]": "1737041313",
            "data[BOT][302][AUTH][user_id]": "302",
            "data[BOT][302][refresh_token]": "91a4b0670074bb25006688090000012ee0e307bbd7e4e8b80e4c5ba61e3c99f0283f40",
            "data[PARAMS][COMMAND_CONTEXT]": "TEXTAREA",
            "data[PARAMS][SILENT_CONNECTOR]": "N",
            "data[BOT][302][AUTH][client_id]": "local.6779636e712043.37129431",
            "data[BOT][302][AUTH][member_id]": "19acdffbcfadf692f61b677d3d824490",
            "data[BOT][302][client_endpoint]": "https://hgap.bitrix24.eu/rest/",
            "data[BOT][302][server_endpoint]": "https://oauth.bitrix.info/rest/",
            "data[BOT][302][AUTH][expires_in]": "3600",
            "data[BOT][302][application_token]": "0d83800efe3a5b2977650e025e0754d5",
            "data[PARAMS][IMPORTANT_CONNECTOR]": "N",
            "data[BOT][302][AUTH][access_token]": "a12589670074bb25006688090000012ee0e30782de43659ca7cc172d61e7a91b24b241",
            "data[BOT][302][AUTH][refresh_token]": "91a4b0670074bb25006688090000012ee0e307bbd7e4e8b80e4c5ba61e3c99f0283f40",
            "data[BOT][302][AUTH][client_endpoint]": "https://hgap.bitrix24.eu/rest/",
            "data[BOT][302][AUTH][server_endpoint]": "https://oauth.bitrix.info/rest/",
            "data[PARAMS][SKIP_COUNTER_INCREMENTS]": "N",
            "data[BOT][302][AUTH][application_token]": "0d83800efe3a5b2977650e025e0754d5"
          },
          "query": {},
          "params": {},
          "headers": {
            "host": "orpheus-dev.h-gap.hu",
            "x-real-ip": "3.217.33.54",
            "user-agent": "Bitrix24 Webhook Engine",
            "content-type": "application/x-www-form-urlencoded",
            "content-length": "3711",
            "accept-encoding": "gzip",
            "x-forwarded-for": "3.217.33.54",
            "x-forwarded-proto": "https",
            "x-forwarded-scheme": "https"
          },
          "webhookUrl": "REDACTED_WEBHOOK_URL",
          "executionMode": "production"
        }
      }
    ]
  },
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "401b00c7-dc0c-4067-9b27-27dc171cc52e",
  "connections": {
    "Credentials": {
      "main": [
        [
          {
            "node": "Validate Token",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Route Event": {
      "main": [
        [
          {
            "node": "Process Message",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Process Join",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Process Install",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Process Delete",
            "type": "main",
            "index": 0
          }
        ],
        [],
        [],
        [],
        [],
        []
      ]
    },
    "Process Join": {
      "main": [
        [
          {
            "node": "Send Join Message",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Register Bot": {
      "main": [
        [
          {
            "node": "Success Response",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Send Message": {
      "main": [
        [
          {
            "node": "Success Response",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Process Delete": {
      "main": [
        [
          {
            "node": "Success Response",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Validate Token": {
      "main": [
        [
          {
            "node": "Route Event",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Error Response",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Process Install": {
      "main": [
        [
          {
            "node": "Register Bot",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Process Message": {
      "main": [
        [
          {
            "node": "Send Message",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Bitrix24 Handler": {
      "main": [
        [
          {
            "node": "Credentials",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Send Join Message": {
      "main": [
        [
          {
            "node": "Success Response",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

Workflow n8n Bitrix24, chatbot, service client : pour qui est ce workflow ?

Ce workflow s'adresse aux entreprises utilisant Bitrix24, notamment les équipes de support client et de vente. Il est idéal pour les organisations de taille moyenne à grande, cherchant à automatiser leurs interactions avec les clients via des chatbots. Un niveau technique intermédiaire est recommandé pour la mise en place.

Workflow n8n Bitrix24, chatbot, service client : problème résolu

Ce workflow résout le problème de la gestion manuelle des interactions clients dans Bitrix24, souvent source de lenteurs et d'inefficacités. En automatisant le processus d'intégration et de réponse des chatbots, il permet de réduire les délais de réponse et d'améliorer la satisfaction client. Les utilisateurs bénéficient d'une communication fluide et rapide, tout en minimisant les risques d'erreurs humaines.

Workflow n8n Bitrix24, chatbot, service client : étapes du workflow

Étape 1 : Le workflow est déclenché par un Webhook via le nœud 'Bitrix24 Handler'.

  • Étape 1 : Le nœud 'Validate Token' vérifie l'authenticité de la requête.
  • Étape 2 : En fonction de l'événement, le nœud 'Route Event' dirige le flux vers le traitement approprié.
  • Étape 3 : Les messages des utilisateurs sont traités par le nœud 'Process Message', tandis que les nouveaux membres sont accueillis via 'Process Join'.
  • Étape 4 : Le bot est enregistré avec le nœud 'Register Bot', et des messages sont envoyés grâce aux nœuds 'Send Message' et 'Send Join Message'.
  • Étape 5 : En cas d'erreur, le workflow répond avec le nœud 'Error Response'.

Workflow n8n Bitrix24, chatbot, service client : guide de personnalisation

Pour personnaliser ce workflow, commencez par ajuster le chemin du Webhook dans le nœud 'Bitrix24 Handler'. Modifiez les paramètres d'authentification dans 'Credentials' pour correspondre à votre configuration Bitrix24. Vous pouvez également adapter les messages envoyés dans les nœuds 'Send Message' et 'Send Join Message' pour qu'ils reflètent le ton de votre entreprise. Si nécessaire, ajoutez d'autres nœuds pour intégrer des services supplémentaires ou pour gérer des cas d'utilisation spécifiques. Assurez-vous de tester chaque modification pour garantir le bon fonctionnement de l'automatisation.